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Carousel Buses
in 2016

Overall satisfaction

91%

Value for money

53%

Punctuality

62%

On bus journey time

84%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 91% 3%
Value for money (fare payers only) 53% 29%
Punctuality of the bus 62% 25%
On bus journey time 84% 5%
The bus stop
Bus stop overall 80% 9%
Distance from journey start 84% 7%
Convenience/accessibility 88% 4%
General condition 80% 12%
Freedom from graffiti/vandalism 86% 7%
Freedom from litter 78% 12%
Information provided 71% 14%
Personal safety 80% 7%
Time waiting for the bus 61% 20%
The bus
Exterior route/destination information 87% 6%
Exterior cleanliness/condition 83% 4%
Ease of getting on and off 92% 3%
Time taken to board 90% 4%
Interior cleanliness/condition 86% 5%
Information provided inside 65% 8%
Availability of seating or space to stand 86% 9%
Comfort of the seats 77% 11%
Amount of personal space 75% 13%
Provision of grab rails to stand/move 84% 4%
Temperature inside 81% 8%
Personal security 86% 1%
The bus driver
Nearness to kerb at the bus stop 90% 1%
Appearance 90% 2%
Greeting/welcome 69% 10%
Helpfulness/attitude 69% 9%
Time given to get to seat 81% 9%
Smoothness/freedom from jolting 75% 9%
Safety of the driving 85% 4%