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Brighton and Hove Bus
in 2016

Overall satisfaction

87%

Value for money

51%

Punctuality

75%

On bus journey time

82%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 90% 90% 87% 4%
Value for money (fare payers only) 52% 58% 51% 27%
Punctuality of the bus 74% 78% 75% 9%
On bus journey time 81% 83% 82% 6%
The bus stop
Bus stop overall 83% 85% 85% 4%
Distance from journey start 86% 88% 90% 3%
Convenience/accessibility 87% 91% 92% 3%
General condition 75% 78% 80% 6%
Freedom from graffiti/vandalism 74% 81% 85% 5%
Freedom from litter 71% 77% 78% 9%
Information provided 72% 75% 79% 6%
Personal safety 79% 81% 83% 4%
Time waiting for the bus 78% 81% 76% 9%
The bus
Exterior route/destination information 89% 86% 88% 3%
Exterior cleanliness/condition 83% 84% 84% 4%
Ease of getting on and off 89% 89% 89% 4%
Time taken to board 87% 89% 89% 4%
Interior cleanliness/condition 75% 80% 76% 10%
Information provided inside 68% 74% 72% 6%
Availability of seating or space to stand 86% 87% 88% 5%
Comfort of the seats 76% 76% 78% 7%
Amount of personal space 73% 77% 76% 10%
Provision of grab rails to stand/move 83% 84% 85% 5%
Temperature inside 79% 79% 80% 8%
Personal security 84% 87% 87% 2%
The bus driver
Nearness to kerb at the bus stop 90% 90% 92% 3%
Appearance 86% 90% 88% 2%
Greeting/welcome 70% 77% 75% 8%
Helpfulness/attitude 71% 77% 76% 7%
Time given to get to seat 71% 75% 79% 7%
Smoothness/freedom from jolting 72% 75% 76% 9%
Safety of the driving 87% 88% 88% 3%