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Bluestar
in 2016

Overall satisfaction

90%

Value for money

66%

Punctuality

77%

On bus journey time

83%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 90% 88% 90% 3%
Value for money (fare payers only) 69% 65% 66% 18%
Punctuality of the bus 78% 77% 77% 10%
On bus journey time 87% 89% 83% 3%
The bus stop
Bus stop overall 86% 85% 85% 5%
Distance from journey start 88% 86% 88% 5%
Convenience/accessibility 88% 91% 91% 4%
General condition 79% 74% 84% 3%
Freedom from graffiti/vandalism 84% 84% 85% 6%
Freedom from litter 75% 78% 76% 8%
Information provided 75% 73% 81% 6%
Personal safety 78% 79% 81% 4%
Time waiting for the bus 78% 81% 78% 9%
The bus
Exterior route/destination information 86% 85% 86% 3%
Exterior cleanliness/condition 90% 88% 85% 3%
Ease of getting on and off 92% 93% 91% 3%
Time taken to board 91% 91% 88% 2%
Interior cleanliness/condition 88% 82% 84% 6%
Information provided inside 71% 69% 76% 5%
Availability of seating or space to stand 88% 90% 83% 7%
Comfort of the seats 80% 84% 83% 5%
Amount of personal space 79% 84% 76% 11%
Provision of grab rails to stand/move 83% 85% 87% 5%
Temperature inside 75% 80% 82% 5%
Personal security 85% 90% 92% 1%
The bus driver
Nearness to kerb at the bus stop 93% 94% 93% 2%
Appearance 94% 91% 92% 1%
Greeting/welcome 79% 81% 85% 4%
Helpfulness/attitude 80% 81% 82% 2%
Time given to get to seat 81% 82% 82% 7%
Smoothness/freedom from jolting 78% 75% 81% 7%
Safety of the driving 88% 88% 91% 2%