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Blackpool Transport
in 2016

Overall satisfaction

88%

Value for money

75%

Punctuality

75%

On bus journey time

83%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 88% 5%
Value for money (fare payers only) 75% 15%
Punctuality of the bus 75% 11%
On bus journey time 83% 5%
The bus stop
Bus stop overall 72% 11%
Distance from journey start 86% 5%
Convenience/accessibility 86% 5%
General condition 66% 15%
Freedom from graffiti/vandalism 66% 15%
Freedom from litter 67% 19%
Information provided 74% 10%
Personal safety 77% 5%
Time waiting for the bus 75% 10%
The bus
Exterior route/destination information 84% 3%
Exterior cleanliness/condition 80% 8%
Ease of getting on and off 89% 4%
Time taken to board 89% 6%
Interior cleanliness/condition 75% 12%
Information provided inside 68% 7%
Availability of seating or space to stand 84% 9%
Comfort of the seats 71% 13%
Amount of personal space 78% 10%
Provision of grab rails to stand/move 82% 6%
Temperature inside 77% 9%
Personal security 84% 3%
The bus driver
Nearness to kerb at the bus stop 91% 3%
Appearance 89% 3%
Greeting/welcome 71% 10%
Helpfulness/attitude 73% 8%
Time given to get to seat 73% 13%
Smoothness/freedom from jolting 76% 12%
Safety of the driving 87% 4%