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Arriva in Milton Keynes
in 2016

Overall satisfaction

82%

Value for money

59%

Punctuality

63%

On bus journey time

81%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 81% 81% 82% 7%
Value for money (fare payers only) 57% 41% 59% 25%
Punctuality of the bus 65% 66% 63% 25%
On bus journey time 80% 78% 81% 8%
The bus stop
Bus stop overall 77% 74% 72% 13%
Distance from journey start 84% 79% 80% 5%
Convenience/accessibility 85% 86% 83% 5%
General condition 64% 65% 62% 16%
Freedom from graffiti/vandalism 70% 70% 67% 13%
Freedom from litter 62% 61% 58% 22%
Information provided 72% 70% 64% 20%
Personal safety 76% 71% 70% 8%
Time waiting for the bus 67% 66% 61% 22%
The bus
Exterior route/destination information 83% 78% 82% 4%
Exterior cleanliness/condition 71% 76% 75% 10%
Ease of getting on and off 86% 87% 88% 2%
Time taken to board 87% 87% 86% 4%
Interior cleanliness/condition 65% 75% 74% 13%
Information provided inside 58% 65% 61% 14%
Availability of seating or space to stand 77% 80% 85% 6%
Comfort of the seats 64% 68% 71% 12%
Amount of personal space 64% 69% 64% 13%
Provision of grab rails to stand/move 70% 76% 77% 9%
Temperature inside 67% 73% 76% 9%
Personal security 76% 79% 82% 5%
The bus driver
Nearness to kerb at the bus stop 90% 86% 92% 2%
Appearance 85% 83% 86% 1%
Greeting/welcome 62% 63% 70% 12%
Helpfulness/attitude 64% 65% 71% 10%
Time given to get to seat 76% 76% 74% 10%
Smoothness/freedom from jolting 64% 67% 70% 11%
Safety of the driving 77% 79% 82% 6%