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Arriva in Leicester City
in 2016

Overall satisfaction

87%

Value for money

51%

Punctuality

70%

On bus journey time

81%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 87% 1%
Value for money (fare payers only) 51% 32%
Punctuality of the bus 70% 18%
On bus journey time 81% 5%
The bus stop
Bus stop overall 78% 9%
Distance from journey start 85% 4%
Convenience/accessibility 86% 4%
General condition 71% 10%
Freedom from graffiti/vandalism 76% 8%
Freedom from litter 75% 7%
Information provided 67% 16%
Personal safety 78% 7%
Time waiting for the bus 70% 9%
The bus
Exterior route/destination information 85% 3%
Exterior cleanliness/condition 80% 6%
Ease of getting on and off 92% 3%
Time taken to board 89% 1%
Interior cleanliness/condition 75% 11%
Information provided inside 62% 9%
Availability of seating or space to stand 81% 9%
Comfort of the seats 77% 7%
Amount of personal space 75% 14%
Provision of grab rails to stand/move 80% 8%
Temperature inside 77% 8%
Personal security 80% 4%
The bus driver
Nearness to kerb at the bus stop 92% 4%
Appearance 83% 2%
Greeting/welcome 64% 14%
Helpfulness/attitude 68% 11%
Time given to get to seat 71% 13%
Smoothness/freedom from jolting 71% 13%
Safety of the driving 86% 6%