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Arriva in County Durham
in 2016

Overall satisfaction

85%

Value for money

54%

Punctuality

70%

On bus journey time

81%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 85% 4%
Value for money (fare payers only) 54% 25%
Punctuality of the bus 70% 15%
On bus journey time 81% 5%
The bus stop
Bus stop overall 78% 9%
Distance from journey start 84% 5%
Convenience/accessibility 85% 3%
General condition 67% 15%
Freedom from graffiti/vandalism 74% 10%
Freedom from litter 72% 13%
Information provided 74% 8%
Personal safety 75% 4%
Time waiting for the bus 67% 15%
The bus
Exterior route/destination information 84% 1%
Exterior cleanliness/condition 77% 6%
Ease of getting on and off 86% 4%
Time taken to board 85% 3%
Interior cleanliness/condition 79% 8%
Information provided inside 72% 6%
Availability of seating or space to stand 81% 10%
Comfort of the seats 79% 8%
Amount of personal space 77% 12%
Provision of grab rails to stand/move 82% 5%
Temperature inside 77% 8%
Personal security 83% 5%
The bus driver
Nearness to kerb at the bus stop 91% 2%
Appearance 88% 2%
Greeting/welcome 70% 9%
Helpfulness/attitude 74% 9%
Time given to get to seat 80% 8%
Smoothness/freedom from jolting 75% 7%
Safety of the driving 89% 3%