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Arriva in Cheshire East
in 2016

Overall satisfaction

94%

Value for money

56%

Punctuality

71%

On bus journey time

89%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 94% 3%
Value for money (fare payers only) 56% 20%
Punctuality of the bus 71% 17%
On bus journey time 89% 3%
The bus stop
Bus stop overall 76% 12%
Distance from journey start 91% 4%
Convenience/accessibility 92% 3%
General condition 66% 13%
Freedom from graffiti/vandalism 83% 5%
Freedom from litter 75% 9%
Information provided 77% 12%
Personal safety 78% 6%
Time waiting for the bus 70% 14%
The bus
Exterior route/destination information 89% 2%
Exterior cleanliness/condition 86% 4%
Ease of getting on and off 96% 1%
Time taken to board 95% 1%
Interior cleanliness/condition 92% 3%
Information provided inside 75% 4%
Availability of seating or space to stand 92% 4%
Comfort of the seats 87% 5%
Amount of personal space 86% 4%
Provision of grab rails to stand/move 87% 3%
Temperature inside 80% 9%
Personal security 90% 1%
The bus driver
Nearness to kerb at the bus stop 95% 0%
Appearance 94% 0%
Greeting/welcome 83% 8%
Helpfulness/attitude 81% 7%
Time given to get to seat 89% 6%
Smoothness/freedom from jolting 86% 6%
Safety of the driving 91% 1%