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Anglian Bus
in 2016

Overall satisfaction

87%

Value for money

49%

Punctuality

72%

On bus journey time

84%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 95% 86% 87% 7%
Value for money (fare payers only) 69% 57% 49% 39%
Punctuality of the bus 87% 74% 72% 19%
On bus journey time 97% 83% 84% 8%
The bus stop
Bus stop overall 82% 75% 71% 7%
Distance from journey start 89% 83% 84% 9%
Convenience/accessibility 94% 87% 90% 6%
General condition 82% 67% 71% 13%
Freedom from graffiti/vandalism 84% 76% 79% 9%
Freedom from litter 86% 75% 77% 14%
Information provided 69% 62% 60% 25%
Personal safety 85% 76% 76% 9%
Time waiting for the bus 88% 74% 66% 25%
The bus
Exterior route/destination information 97% 88% 88% 2%
Exterior cleanliness/condition 95% 86% 81% 6%
Ease of getting on and off 97% 93% 91% 5%
Time taken to board 98% 93% 91% 4%
Interior cleanliness/condition 96% 91% 85% 6%
Information provided inside 75% 63% 65% 11%
Availability of seating or space to stand 95% 89% 86% 6%
Comfort of the seats 86% 77% 69% 17%
Amount of personal space 86% 78% 71% 16%
Provision of grab rails to stand/move 95% 88% 83% 5%
Temperature inside 89% 83% 75% 8%
Personal security 95% 89% 87% 1%
The bus driver
Nearness to kerb at the bus stop 96% 95% 94% 1%
Appearance 97% 90% 92% 2%
Greeting/welcome 86% 79% 78% 6%
Helpfulness/attitude 85% 81% 79% 7%
Time given to get to seat 90% 81% 80% 11%
Smoothness/freedom from jolting 81% 79% 79% 12%
Safety of the driving 92% 85% 89% 7%