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The journey overall
in 2016

The bus stop

The bus

The bus driver

Bus companies, by region/country 2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
East Midlands
Arriva in Leicester City 87% 1%
First in Leicester City 83% 7%
Nottingham City Transport 92% 97% 92% 2%
Stagecoach in Lincolnshires 90% 2%
Stagecoach in Nottinghamshire 94% 92% 90% 1%
Trent Barton 92% 96% 93% 2%
East of England
Anglian Bus 95% 86% 87% 7%
First in Essex 86% 78% 87% 3%
First in Norfolk 89% 88% 86% 3%
Hedingham and Chambers 93% 86% 82% 8%
Konectbus 94% 96% 95% 2%
North East
Arriva in County Durham 85% 4%
Arriva in Northumberland 87% 90% 2%
Arriva in Tees Valley Group 89% 89% 92% 2%
Arriva in Tyne & Wear (Nexus) 90% 93% 0%
Go North East in County Durham 91% 4%
Go North East in Tyne & Wear (Nexus) 90% 89% 91% 1%
Stagecoach in Tees Valley Group 88% 90% 89% 4%
Stagecoach in Tyne & Wear (Nexus) 89% 85% 87% 4%
North West
Arriva in Cheshire East 94% 3%
Arriva in Merseyside (Merseytravel) 90% 89% 90% 2%
Blackpool Transport 88% 5%
Cumfybus in Merseyside (Merseytravel) 92% 1%
First in Greater Manchester (TfGM) 84% 81% 83% 7%
Rosso Buses 83% 7%
Stagecoach Cumbria & North Lancashire 87% 2%
Stagecoach in Greater Manchester (TfGM) 86% 81% 82% 6%
Stagecoach in Merseyside (Merseytravel) 89% 90% 87% 2%
South East
Arriva in Milton Keynes 81% 81% 82% 7%
Bluestar 90% 88% 90% 3%
Brighton and Hove Bus 90% 90% 87% 4%
Carousel Buses 91% 3%
First South Coast 86% 85% 87% 6%
Metrobus 90% 89% 88% 4%
Oxford Bus Company in Oxfordshire 86% 91% 91% 3%
Oxford Bus Park and Ride 96% 92% 93% 3%
Reading Buses 89% 93% 93% 2%
Southern Vectis 89% 89% 91% 2%
Stagecoach in Oxfordshire 87% 88% 89% 4%
Stagecoach South East 80% 6%
South West
First in Cornwall 86% 5%
First in West of England Partnership 85% 88% 85% 5%
Plymouth Citybus 93% 84% 90% 3%
Stagecoach South West 89% 3%
Stagecoach West 88% 3%
Wilts and Dorset Buses 93% 4%
West Midlands
First Potteries 86% 79% 83% 8%
National Express in West Midlands (TfWM) 85% 85% 84% 5%
Yorkshire and the Humber
Arriva in West Yorkshire (WY Metro) 84% 94% 84% 9%
First in South Yorkshire (SYPTE) 87% 83% 82% 6%
First in West Yorkshire (WY Metro) 85% 85% 81% 8%
First in York (City of) 92% 91% 90% 4%
Stagecoach in South Yorkshire (SYPTE) 88% 88% 89% 4%
Scotland
First in North East Scotland 86% 88% 3%
First in South East Scotland 92% 87% 4%
First in Strathclyde (Scotland) 90% 87% 3%
First in Tayside and Central (Scotland) 90% 86% 5%
Lothian Buses in South East Scotland 94% 93% 2%
McGill's Buses in Strathclyde (Scotland) 87% 83% 3%
Stagecoach in Highlands (Scotland) 86% 6%
Stagecoach in North East Scotland 89% 85% 5%
Stagecoach in South East Scotland 91% 93% 2%
Stagecoach in South West Scotland 93% 3%
Stagecoach in Strathclyde (Scotland) 94% 85% 5%
Stagecoach in Tayside and Central (Scotland) 95% 93% 1%
Xplore Dundee in Tayside and Central (Scotland) 90% 91% 3%

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