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The journey overall
in 2015

The bus stop

The bus

The bus driver

Bus companies, by region/country 2013 2014 2015
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
East Midlands
Nottingham City Transport in Nottinghamshire 92% 97% 2%
Trent Barton in Nottinghamshire 92% 96% 1%
Stagecoach in Nottinghamshire 94% 92% 3%
East of England
Konectbus 94% 96% 2%
First in Norfolk 89% 89% 88% 5%
Hedingham and Chambers 93% 86% 7%
Arriva in Luton 86% 5%
Anglian Bus 95% 86% 6%
First in Essex 81% 86% 78% 9%
North East
Arriva in Tyne & Wear (Nexus) 88% 90% 4%
Stagecoach in Tees Valley Group 91% 88% 90% 3%
Arriva in Tees Valley Group 86% 89% 89% 4%
Go North East in Tyne & Wear (Nexus) 90% 90% 89% 3%
Stagecoach in Tyne & Wear (Nexus) 91% 89% 85% 6%
North West
Stagecoach in Merseyside (Merseytravel) 92% 89% 90% 2%
Arriva in Merseyside (Merseytravel) 86% 90% 89% 4%
Blackpool Transport in Blackpool 88% 87% 89% 3%
Stagecoach in Lancashire 91% 87% 5%
First in Greater Manchester (TfGM) 84% 84% 81% 8%
Stagecoach in Greater Manchester (TfGM) 87% 86% 81% 7%
South East
Reading Buses 94% 89% 93% 3%
Oxford Bus Park and Ride 96% 92% 3%
Oxford Bus Company in Oxfordshire 86% 91% 3%
Brighton and Hove Bus 90% 90% 5%
Stagecoach in East Sussex 90% 2%
Metrobus 90% 89% 4%
Southern Vectis 89% 89% 5%
Thames Travel 81% 89% 5%
Bluestar 90% 88% 5%
Stagecoach in Oxfordshire 87% 88% 3%
First in Hampshire 86% 85% 6%
Arriva in Kent 87% 84% 83% 9%
Abellio in Surrey 86% 86% 83% 5%
Stagecoach in Kent 92% 90% 81% 9%
Arriva in Milton Keynes 84% 81% 81% 5%
South West
Stagecoach in Gloucestershire 90% 90% 2%
Stagecoach in Devon 90% 89% 90% 2%
Wilts and Dorset Buses 94% 89% 3%
First in West of England Partnership 83% 85% 88% 4%
Plymouth Citybus 93% 84% 6%
West Midlands
Arriva in Staffordshire 92% 90% 3%
Diamond Bus in West Midlands (Centro) 86% 87% 3%
National Express in West Midlands (Centro) 86% 85% 85% 4%
First in Potteries 86% 79% 8%
Yorkshire and the Humber
Arriva in West Yorkshire (WY Metro) 85% 84% 94% 2%
First in York (City of) 86% 92% 91% 3%
Stagecoach in North East Lincolnshire 90% 3%
Stagecoach in South Yorkshire (SYPTE) 89% 88% 88% 4%
First in West Yorkshire (WY Metro) 88% 85% 85% 4%
First in South Yorkshire (SYPTE) 88% 87% 83% 7%
Scotland
First in Glasgow 87% 3%
First Aberdeen 86% 4%
First East Scotland 85% 5%

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