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Transport Focus Satisfaction and complaints data

We carry out rail and bus passenger satisfaction surveys and help passengers with unresolved complaints with train companies.

Using this site you can explore our satisfaction and complaints data.

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Bus passenger satisfaction

We ask bus passengers to rate their satisfaction with their bus journey.

Explore the results

Rail passenger satisfaction

We survey over 50,000 passengers a year to produce the National Rail Passenger Survey.

Explore the results

Rail passenger complaints

We help passengers with their unresolved complaints with train companies.

Explore rail complaints